Privacy Policy

Effective Date: August 6, 2026 Last Updated: August 6, 2026

Harpoon Pest Solutions (“Harpoon Pest Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit harpoonpestsolutions.com, request a quote, schedule service, or communicate with us by phone, email, or text message, and how we use and protect that information.

By using our website or providing us with your information, you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly to us, including:

Contact details: your name, phone number, email address, and service address
Service information: the type of pest problem you describe, property details, appointment preferences, and service history
Payment information: billing details processed through our payment provider. We do not store full card numbers on our servers.
Messages: the content of quote requests, emails, text messages, and voicemails you send us

We also collect limited information automatically when you visit our site, including your IP address, browser type, device type, pages viewed, and the site or search that referred you. This is collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

Respond to quote requests and questions
Schedule, perform, and follow up on pest control services
Send appointment confirmations, arrival notices, and service reminders
Process payments and send invoices or receipts
Maintain records of treatments performed at your property
Improve our website and our services
Send promotional offers or service reminders, where you have agreed to receive them
Comply with applicable laws and regulations

Text Messaging and Mobile Information

If you provide your mobile number and agree to receive text messages from Harpoon Pest Solutions, we may text you about appointment scheduling, technician arrival, service confirmations, billing, and, where you have opted in to receive them, promotions and special offers.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Other details about our text messaging program:

Consent is not a condition of purchase. You do not have to agree to receive text messages in order to buy our services.
Message frequency varies depending on your service schedule and your interactions with us.
Message and data rates may apply. Check with your mobile carrier for details on your plan.
To stop receiving messages, reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any message from us. You will receive one confirmation message and then no further texts, unless you opt back in.
For help, reply HELP to any message from us, or contact us at (215) 588-2180 or info@harpoonpestsolutions.com.
Carriers are not liable for delayed or undelivered messages.

You may also ask us to remove your mobile number from our messaging list at any time by calling or emailing us using the contact details at the end of this policy.

How We Share Information

We do not sell your personal information.

We share information only in these limited circumstances:

Service providers. We use third parties to run our business, including scheduling and customer management software, payment processors, email and text messaging platforms, and website hosting and analytics providers. These companies may access your information only to perform work for us and are required to protect it.
Legal requirements. We may disclose information where required by law, subpoena, or court order, or where necessary to protect our rights, safety, or property.
Business transfer. If our business is sold or merged, customer information may be transferred as part of that transaction.

Cookies and Analytics

Our website uses cookies to remember your preferences, keep the site working properly, and understand how visitors use our pages. We use analytics tools that may collect information about your visit in aggregate form.

You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site may not function properly if you disable them.

Our contact form uses CAPTCHA to prevent spam submissions. The CAPTCHA provider may collect device and usage data as part of that process.

Data Retention

We keep customer records for as long as needed to provide service, maintain treatment history, meet accounting and tax obligations, and comply with applicable law. When information is no longer needed, we delete or securely dispose of it.

Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices

You may:

Ask us what personal information we hold about you
Ask us to correct information that is inaccurate
Ask us to delete your information, subject to our record-keeping obligations
Unsubscribe from marketing emails using the link in any email we send
Opt out of text messages by replying STOP or any of the other opt-out keywords listed above

To make any of these requests, contact us using the details below. Depending on where you live, you may have additional rights under state privacy law, and we will honor those rights where they apply.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, contact us and we will delete it.

Third-Party Links

Our website may link to other sites, such as review platforms or social media pages. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our website after any change means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Harpoon Pest Solutions 84 N Lansdowne Ave Lansdowne, PA 19050 Phone: (215) 588-2180 Email: info@harpoonpestsolutions.com